Receipt and return of goods
Receiving the goods Be sure to make sure that there are no defects and completeness of the goods before signing the waybill. The delivery employee is obliged to issue a sales (cash) receipt (except for payment by bank transfer calculation) and a completed warranty card with stamps. If you have complaints about the appearance and completeness goods You can refuse the goods.
REMEMBER! Claims to the appearance of the goods delivered to you in accordance with the legislation of the Republic of Uzbekistan, you can present only before the seller transfers the goods to you. References to the contamination of goods, insufficient illumination of the premises, haste on the part of forwarders and other reasons are not grounds for your failure to comply with the requirements.
Before you start using the product, check whether your idea of the product matches its real characteristics. Rarely, but there are cases of errors in the description on the site. All the main characteristics are indicated in the instructions for the product. You can refuse the goods if, upon receipt of the goods, you find a difference in its description on the website and instructions. Try to find out this issue before starting to use the product. And then we will change it without any problems or refund the money.
If you find hidden defects in the product, immediately inform us about it. Exchange of goods or refund of funds to the Buyer is carried out after the examination of the service center. We draw your attention to the fact that the installation and connection of equipment by the delivery staff is not carried out!
In cases where the product of good quality did not suit you for any reason, you can refuse it at any time before its transfer, and after transfer, within seven days, not counting the day of its purchase. For this it is necessary that:
* The product was not in use, its consumer properties, presentation, packaging, seals, labels, as well as a sales or cash receipt, documentation for the product were preserved.
* The product was a good quality product (serviceable, had no dents, cracks, scratches, chips and other mechanical damage, with the exception of hidden manufacturing defects). If these conditions are not met, unfortunately we will not be able to exchange the product, or return money for it.
In accordance with the Regulation on the procedure for the implementation of wholesale and retail trade activities, approved by the resolution of the Cabinet of Ministers of the Republic of Uzbekistan dated November 26, 2002 No. 407, the Rules of retail trade in the Republic of Uzbekistan, approved by the resolution of the Cabinet of Ministers of the Republic of Uzbekistan dated February 13, 2003 No. 75 and the Rules for the implementation of electronic commerce, approved by the resolution of the Cabinet of Ministers of the Republic of Uzbekistan dated June 02, 2016 No. 185, we provide the following information on the procedure and timing for the return of goods:
* It is necessary to preserve the presentation, consumer properties, packaging of goods of good quality until they are returned to the seller, as well as documents confirming the conclusion of the contract (there are no signs of use, the presentation is preserved, seals, there are no traces of opening the goods, mechanical damage, other defects; the goods are in their original packaging , with a sales receipt, cash register receipt, as well as with other documents for the goods transferred at the time of purchase (warranty card, instructions for use, etc.)
* Goods can be returned within 7 calendar days after the transfer of goods. * If the buyer refuses the goods, the seller returns the amount paid by the buyer, excluding the seller's expenses for delivery, no later than 10 days from the date of the corresponding request.
Любые товары, приобретенные в нашем магазине, в случае неисправности обслуживаются по гарантии сервис-центрами, авторизованными Производителями, на основании гарантийных талонов, прилагаемых к товару.
Адреса и телефоны сервисных центров указаны в гарантийном талоне.
Any goods purchased in our store, in the event of a malfunction, are serviced under warranty by service centers authorized by the Manufacturers, based on the warranty coupons attached to the product. The addresses and phone numbers of the service centers are indicated in the warranty card.